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Customer Service


Adhering to the philosophy of ‘customer orientation, servicing with professional and meticulous’, customer service center has been committed to provide customers with hospitable and convenient "one-stop" services, Including business consultation, feedback collection, complaints acceptance, reservation for account opening, etc. 

Business consultation

Business consultation service is designed to solve problems in aspects of account opening, trading, bank-futures funds transferring, IT and information analysis, etc., as well as to offer consultation services via customer service representative, self-help voice prompts, text messages, e-mails, faxes and other channels. 

Feedback Collection

Feedback Collection is a standard procedure that reviews the compliance of company business, investigation of customer satisfaction and requirements. The corporation will fully accept the suggestions and advices to improve our service quality. 

Complaints Acceptance

Acceptance of complaints and claims committed by customers is insisted to be accepted and dealt with in time. Certain feedbacks are assured to be given to relative customers, so as to safeguard their rights and interests. 

Reservation for Account Opening

Account opening can be reserved through the corporation's website or the customer service hotline. As soon as reserved successfully, the staff of customer service center will get in touch with the customer to deal with the account opening business. 

National Customer Service Hotline: +86 400-618-676

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Address: Floor 15/16, No. 86 Jingqi Road, Jinan, Shandong Province; Post Code: 250001